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  • Our policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. 

  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

  • All sale items are also non-refundable/exchangeable - orders are final.

  • Additional non-returnable items:

    • Gift cards

    • Downloadable electronic products

How do I return an item?

  • To complete your return, we require a receipt or proof of purchase.

  • Please email us at before sending any returns to see if you are eligible for a return/refund.

  • Customers are responsible for any return costs. 

  • Please note that it is always necessary to have received the order prior to requesting a refund. Therefore, use a trackable and insured shipping method.

  • We are not responsible for any returns that are lost or stolen while in transit, and if you do not have tracking or insurance you are liable and will not qualify for the refund.

  • The original shipping costs are not refundable, if you received FREE shipping, the actual shipping cost will be deducted from your refund.

  • We will notify you once your return is processed.

How do I exchange an item?

  • The customer needs to notify by email before making any exchanges in order to verify the availability of the items. There will be two options for exchange methods.  

    • For another size or color, as long as it is the same price, no additional payments are necessary.

    • For a different item, we will issue a refund and you can purchase a new item.

  •  Once again, the customer is responsible for sending the items for any exchanges.

  • We will notify by email once the item is received and send the new item to the original shipping address.

How do I return or exchange my item if I am an international customer?

  • Customers are responsible for any return and exchange shipping, duties, taxes, and fees.

  • We are not responsible for any returns that are lost or stolen while in transit so please be sure to send your return or exchange using a method that provides a tracking number.

  • The original shipping costs are not refundable, if you received FREE shipping, the actual shipping cost will be deducted from your refund.


  • There are certain situations where only partial refunds are granted:

    • Any item not in its original condition, without tags, is damaged or missing parts for reasons not due to our error

    • Any item that is returned more than 30 days after delivery

How will I receive my refund?

  • Once the return has been received, inspected and approved, we will email you to notify you that we have received and approved/rejected the returned item for refund.

  • If approved, your refund will be processed and we will refund to the original form of payment within 28 days.

  • Items returned after 28 days of the order shipment date will be refunded via an emailed e-commerce credit to our store.

How long will it take for my return or exchange to process?

  • We will email you once your return or exchange is processed.

  • Please allow 3-4 weeks from the time you mail your return/exchange for it to be processed.

Late or missing refunds

  • If you haven’t received a refund yet, first check your bank account again.

  • Then contact your credit card company, it may take some time before your refund is officially posted. 

  • Next, contact your bank. There is often some processing time before a refund is posted. 

  • If you’ve done all of this and you still have not received your refund yet, please contact us at

What if my product is damaged or defective?

  • If you receive a damaged, defective or wrong item, please email to and we will help you exchange or return the item.

  • Please do not forget to include your full name, order number, and order item for our reference.

Pauls & Linda

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